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| Successes |
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Success is determined by the customer - at all levels: executive sponsor, management and user base. We measure the impact of implementations a number of ways:
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| WARRANTY TRACKING Electronic capture of warranty information significantly reduced warranty costs, paving the way for a 6x increase in repair revenue.
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| SERVICE PARTS QUALITY / CRM Optimized a custom version of SalesLogix to capture part failures in the U.S. and Asia. User-friendly design resulted in a 30% reduction in data entry time and enabled a real-time handoff between field engineers and return material coordinators. Created work-around to extend the scope of the solution without any increase in development spending.
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| MANUFACTURING QUALITY Automated manufacturing QC checklists increased QC productivity by 97%. Built-in warning system prevented quality escapes to the end customer and provided traceability.
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| TEST DATA CAPTURE Database replaced existing paper system that captured manufacturing & field test data. Data input productivity increased 83% while data analysis & corrective action response time was reduced by 88%. |